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Group Rooms Coordinator

About Us
Atrium Hospitality is a leading hotel and asset management company, overseeing a portfolio of 84 hotels in 30 states licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.
Position Description
Job Purpose:
Administer the operational and system processes for coordinating group arrival and departure. This includes verification of reservations, online bookings and rooming lists. Provide ongoing communication between the client, the hotel, and the sales office ensuring all operational standards are met including brand standards, JQH audit requirements and overall guest satisfaction.
Job Responsibilities:
Act as the primary resource for the operational and administrative functions for group block management including building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required. Act as a resource to the hotel and the client for information. Verify information and disseminate as appropriate.
Maintain a working knowledge of the sales, front office, accounting areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons.
Maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue mgt and sales meetings in order to insure financial objectives of the property are met.
Possess a working knowledge of the brands guest loyalty program and how it applies to group customers in order to ensure proper credit for reward programs to meeting planners.
Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.
Attend Weekly Revenue Strategy Meeting.
Attend brand or company training programs as directed (may involve overnight travel).
Maintain accurate files and systems for information retrieval as it relates to group bookings.
Other duties as assigned.
Job Skills:
Strong technical skills in Word, Excel, Outlook along with good internet navigation skills.
Excellent organizational skills, flexibility.
Experience with hotel PMS systems and operational proficiency.
Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels.
Excellent telephone etiquette.
Knowledge of general office equipment (e.g., fax machine, copy machine, printers).
Tact and good judgment and proven experience interacting with customers and hotel management.
Job Qualifications:
Education
High school diploma required.
Experience
Minimum six (6) months experience in hospitality, sales, marketing or accounts payable/receivable.
Benefits and EEO
Full-time associates are eligible for the following benefits:
Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Short-term and long-term disability
Company paid life with employee paid supplemental options
Matching 401-k with immediate vesting for eligible participating associates
Company Hotel Travel Discounts
Working for Atrium Hospitality offers more than a great job; it offers the ability to make a difference in a meaningful way every day. Whether you are a recent graduate, new to the industry, or an experienced professional, Atrium provides extraordinary opportunities for growth and competitive compensation and benefits in an exciting, customer-centric workplace.
Atrium Hospitality is an Equal Opportunity/Affirmative Action EmployerMinorities/Females/Individuals with Disabilities/Protected Veterans Click here to view EEO is the Law



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