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Customer Service Representative

Provides service to customers that may include fielding complaints, answering questions, and/or providing information about an organization or service. Must handle requests face to face but may also include a portion of telephone or mail (including electronic) interaction. May work as part of a team or as an individual. May require use of office automation to enable and report on the outcomes. This includes the use of a computer, Excel, Microsoft Word, Outlook.

Top Three Skills needed:
1. Excel skills
2. Customer service
3. Ability to organize work

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.